Mercedes-Benz Financial Services raises the bar again on mobile technology
Company is first to launch in-vehicle app for account management; Takes leadership role in innovation and convenience for customers
Mercedes-Benz Financial Services USA LLC (MBFS) today announced it is adding an in-vehicle account management app to its suite of mobile tools for its customers in the United States.
The new app, called My MBFS, will automatically be added to the cloud-based infotainment system on model year 2013 and newer Mercedes-Benz vehicles equipped with the COMAND Navigation and a subscription to mbrace2™ with Mercedes-Benz Apps. My MBFS joins existing apps from Google, Yelp! and Facebook.
“The same great account management features we provide on our My MBFS smartphone app are now available in Mercedes-Benz vehicles,” said Michael Kanzleiter, Senior Manager, Marketing, MBFS. “As a result of this launch, we are now the first auto finance company offering customers account management through an in-vehicle app.”
Since establishing itself as a mobile technology innovator with its iPhone® app in October 2009, MBFS has followed a steady path of introducing the convenience of mobile technology to its customers.
The 2009 iPhone app launch was followed by the launch of a mobile version of its website mbfs.com in early 2010, making the website accessible from all smart phone devices with the capability to make payments, receive payoff quotes and obtain account information. In 2011, MBFS further enhanced the app for iPad compatibility.
“Today, more than 20 percent of our customers’ online account management activities are taking place on mobile devices,” Kanzleiter said. “We are seeing more than a thousand customers daily logging in with a mobile device to make a payment or to access account information. Since we launched the app in late 2009, we have received more than $150 million in payments via mobile channels.”
To start managing their MBFS account in-vehicle using the My MBFS app, customers need to register their account online at mbfs.com.
Once mbrace2 connectivity is made through the vehicle’s COMAND system, registered mbfs.com users can select and log in to the My MBFS app to start using any of the account management features.
The vehicle’s COMAND system automatically prevents driver distraction by disengaging the My MBFS app when the vehicle is in motion.
Details on how to contact the company by email, chat or phone can be found at www.mbfs.com
About Mercedes-Benz Financial Services USA LLC
Mercedes-Benz Financial Services USA LLC, headquartered in Farmington Hills, Michigan, with Business Center Operations in Fort Worth, Texas, provides brand‐specific financial products and services for Mercedes‐Benz and smart automotive dealers and their retail customers. In the U.S. trucking industry, it conducts business as Daimler Truck Financial and provides flexible financial products and services for Daimler Trucks North America commercial vehicles branded Freightliner, Western Star, Thomas Built Bus and Mitsubishi Fuso Truck of America, Inc. Mercedes‐Benz Financial Services USA LLC serves as the headquarters for operations in the United States, Canada, Mexico, Argentina and Brazil, and has approximately 1,800 employees throughout the Americas. It is a company of the Daimler Financial Services Group. For more information, please visit www.mbfs.com/corp or facebook.com/mymbfs. For more information about Daimler Truck Financial, log onto www.daimler-truckfinancial.com.