Mercedes-Benz Financial Services Once Again Ranks Highest in all Three Segments of the 2016 J. D. Power Dealer Financing Satisfaction Study
Dealers rank company highest in Prime Retail Credit, Retail Leasing and Floor Planning
For the second year in a row, Mercedes-Benz Financial Services USA LLC was ranked highest in all three categories of the just-released J.D. Power 2016 U.S. Dealer Financing Satisfaction StudySM. The study measures dealer satisfaction with auto financing providers for both wholesale and retail products. Dealers evaluate their experience with providers in three financing segments: Prime Retail Credit; Retail Leasing; and Floor Planning.
“To achieve these fantastic results for a second year in a row is an incredible honor and demonstrates our continued dedication to serving our dealers and our customers,” said Geoff Robinson, Vice President and Head of Mercedes-Benz Financial Services. “Our organization led our nearest competitor by a wide margin in the relationship factor, which is a testament to our people, our greatest differentiator.”
The company received the highest numerical score among retail credit, floor planning and retail leasing providers in the study. The study is based on 20,072 total responses and measures the opinions of dealer principals, general managers and F&I managers with their finance provider.
Earning a score of 986, Mercedes-Benz Financial Services maintained the top position in the Floor Planning segment for the sixth consecutive year. In the Retail Leasing segment, the company received a score of 982, a year-over-year improvement; and in Prime Retail Credit segment, the company’s score was 961.
“We strive to provide the highest level of support to our dealers and their feedback is instrumental to us delivering on that promise.” added Robinson. “We work with the greatest dealers in the industry; we thank them for their partnership in creating exceptional experiences for our customers every day and making Mercedes-Benz Financial Services their first-choice provider for financing and insurance products.”
About Mercedes-Benz Financial Services USA LLC
Mercedes‐Benz Financial Services USA LLC, headquartered in Farmington Hills, Michigan, with Business Center Operations in Fort Worth, Texas, provides brand‐specific financial products and services for Mercedes‐Benz and smart automotive dealers and their retail customers. In the U.S. trucking industry, it conducts business as Daimler Truck Financial and provides flexible financial products and services for Daimler Trucks North America commercial vehicles branded Freightliner, Western Star, Thomas Built Bus and Mitsubishi Fuso Truck of America, Inc. Mercedes‐Benz Financial Services USA LLC serves as the headquarters for operations in the United States, Canada, Mexico, Argentina and Brazil, and has approximately 1,800 employees throughout the Americas. It is a company of the Daimler Financial Services Group, headquartered in Stuttgart, Germany, which does business in 40 countries and has an employee base of approximately 9,975 people worldwide. Daimler Financial Services is one of the leading financial services organizations worldwide and was named one of the 25 World’s Best Multinational Workplaces by the Great Place To Work Institute in 2014. Mercedes-Benz Financial Services USA LLC was also named one of the 100 Best Workplaces for Millennials by Great Place to Work and Fortune.com in 2015 and 2016. For more information, please visit www.mbfs.com/corp or facebook.com/mymbfs. For more information about Daimler Truck Financial, log onto www.daimler-truckfinancial.com.